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InsuranceInsurance operations

Enable broker self-service with controlled policy access

Brokers contact service teams for basic policy status and document requests because back-office information is difficult to access digitally.

Explore the ROI scenario

Solution blueprint: implementation is scoped with your team. The workflow below describes an engagement approach; it is not evidence of a completed customer deployment or a guaranteed return.

FROM PROBLEM TO PROCESS

How the workflow can improve.

  1. Define permitted broker views and delegated access.

  2. Connect approved policy and document services through tested interfaces.

  3. Track requests and route unavailable or sensitive items to service staff.

How Genellipse brings the platforms together.

Genellipse maps the business rules and source systems, configures the agreed capabilities, and validates the workflow with the people who will operate it. Existing systems and supported interfaces determine the integration approach.

AegisNow

Insurance, reinsurance, and actuarial operating context: connect policy, claims, financial, and modeling workflows within the agreed implementation scope.

GeneData

Data foundation: connect approved sources, prepare governed datasets, track lineage and quality, and support repeatable analysis and reporting.

Cortex AI

Agent workflow: assemble evidence, assist with drafting and coordination, and apply configured permissions, evaluation, approval, and monitoring controls.

VALUE TO MEASURE

Where ROI can come from.

Reduce routine enquiries and document retrieval effort. Include portal and integration support and monitor the quality of broker access.

Track these measures against your baseline.

  • Routine enquiry volume
  • Minutes per document request
  • Successful authorized self-service sessions

Agree definitions, data sources, and an observation period before the MVP. Compare similar work, include exception handling and quality review, and subtract implementation and ongoing operating costs.

Start with a focused, reviewable MVP.

Suggested starting scope
A limited broker group and read-only document service.
Data and integration needs
Broker relationships, policy references, documents, entitlements, and available interfaces.
Review and control requirements
Enforce broker-to-policy authorization and record access; do not expose unrestricted core-system interfaces.

What Genellipse can deliver with your team.

A current-state workflow map, data and interface assessment, configured MVP, evaluation evidence, and a phased delivery recommendation. Agree the output, acceptance criteria, operating owner, and improvement measures before extending the scope.

BUILD YOUR BUSINESS CASE

Explore an illustrative ROI scenario.

Legacy modernization: three-year cost comparison

Compare keeping the current system with a phased transition. Include the full legacy running cost during parallel operation and the interfaces retained after shutdown. The model assumes the new service runs from month one. It shows undiscounted costs, not a forecast or net present value.

ILLUSTRATIVE SCENARIO

Three-year baseline cost
CA$540,000
Three-year proposed cost
CA$564,000
Three-year net cost reduction
-CA$24,000
Year 1 · net cost reduction
-CA$120,000
Year 2 · net cost reduction
CA$48,000
Year 3 · net cost reduction
CA$48,000
Calculation method and assumptions

Baseline cost = 36 × current monthly cost. Proposed cost = implementation + 36 × new monthly cost + parallel months × current monthly cost + remaining months × retained monthly cost + decommissioning at the start of the first month after parallel operation. When parallel operation lasts all 36 months, decommissioning falls outside this horizon. No discounting, inflation, growth, or capacity benefit is included.

All inputs are illustrative, not industry benchmarks. Currency selection changes labels without converting values. Validate your baseline, delivery costs, timing, and assumptions before an investment decision.

Include this scenario in an enquiry

The assumptions are added to an editable message. They are sent only when you submit the enquiry.

Bring us the workflow you want to improve.

Tell us about your source systems, current bottleneck, and the outcome you want to measure. Your selected use case will be added to an editable enquiry so we can start with the right context.

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