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InsuranceInsurance operations

Optimize a legacy policy administration system

Policy servicing teams move between aging screens, spreadsheets, and overnight files to complete changes. Re-keying and unclear exception ownership increase handling time while a wholesale core replacement may be impractical.

Explore the ROI scenario

Solution blueprint: implementation is scoped with your team. The workflow below describes an engagement approach; it is not evidence of a completed customer deployment or a guaranteed return.

FROM PROBLEM TO PROCESS

How the workflow can improve.

  1. Map one servicing journey and its legacy transactions.

  2. Create a governed data view and orchestration layer around approved interfaces.

  3. Prepare changes and route exceptions for review, keeping the legacy system as the system of record until a migration is agreed.

How Genellipse brings the platforms together.

Genellipse maps the business rules and source systems, configures the agreed capabilities, and validates the workflow with the people who will operate it. Existing systems and supported interfaces determine the integration approach.

AegisNow

Insurance, reinsurance, and actuarial operating context: connect policy, claims, financial, and modeling workflows within the agreed implementation scope.

GeneData

Data foundation: connect approved sources, prepare governed datasets, track lineage and quality, and support repeatable analysis and reporting.

Cortex AI

Agent workflow: assemble evidence, assist with drafting and coordination, and apply configured permissions, evaluation, approval, and monitoring controls.

VALUE TO MEASURE

Where ROI can come from.

Reduce servicing effort and repeat contacts while deferring an unnecessary replacement. Count verified hours and maintenance costs avoided; include adapter support and dual-running costs in the business case.

Track these measures against your baseline.

  • Handling minutes per endorsement
  • Re-keying and correction rate
  • Cost per completed service request

Agree definitions, data sources, and an observation period before the MVP. Compare similar work, include exception handling and quality review, and subtract implementation and ongoing operating costs.

Start with a focused, reviewable MVP.

Suggested starting scope
One product line, one endorsement type, and a read-only baseline before controlled write-back.
Data and integration needs
Policy extracts, transaction rules, servicing queues, interface specifications, and current support costs.
Review and control requirements
Validate effective dates and transaction order; reconcile every write-back; retain a rollback path and policy-owner approval.

What Genellipse can deliver with your team.

A current-state workflow map, data and interface assessment, configured MVP, evaluation evidence, and a phased delivery recommendation. Agree the output, acceptance criteria, operating owner, and improvement measures before extending the scope.

BUILD YOUR BUSINESS CASE

Explore an illustrative ROI scenario.

Legacy modernization: three-year cost comparison

Compare keeping the current system with a phased transition. Include the full legacy running cost during parallel operation and the interfaces retained after shutdown. The model assumes the new service runs from month one. It shows undiscounted costs, not a forecast or net present value.

ILLUSTRATIVE SCENARIO

Three-year baseline cost
CA$540,000
Three-year proposed cost
CA$564,000
Three-year net cost reduction
-CA$24,000
Year 1 · net cost reduction
-CA$120,000
Year 2 · net cost reduction
CA$48,000
Year 3 · net cost reduction
CA$48,000
Calculation method and assumptions

Baseline cost = 36 × current monthly cost. Proposed cost = implementation + 36 × new monthly cost + parallel months × current monthly cost + remaining months × retained monthly cost + decommissioning at the start of the first month after parallel operation. When parallel operation lasts all 36 months, decommissioning falls outside this horizon. No discounting, inflation, growth, or capacity benefit is included.

All inputs are illustrative, not industry benchmarks. Currency selection changes labels without converting values. Validate your baseline, delivery costs, timing, and assumptions before an investment decision.

Include this scenario in an enquiry

The assumptions are added to an editable message. They are sent only when you submit the enquiry.

Bring us the workflow you want to improve.

Tell us about your source systems, current bottleneck, and the outcome you want to measure. Your selected use case will be added to an editable enquiry so we can start with the right context.

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